The Spanish Inquisition & Salesforce

The Spanish Inquisition had The Rack - a frame with rollers that stretched the victim's limbs, often dislocating joints.

Salesforce have their Add-on Pricing Guide.

Just spent 2 hours trying to appreciate its sadism, and feel I'm only scratching the surface.

It is 66 pages.

Sixty-six.

Of carefully orchestrated pain.

- Products that sound the same but aren't ("Sales Programs", "Sales Planning", "Sales Engagement", "Sales Emails and Alerts")

- Prices charged in 50 different ways

- All (if you read the footnotes) billed annually

It is everything that is wrong about software buying in a single PDF.

Salesforce have had 25+ years to build a pricing calculator - or anything - to save people from this.

And the fact that they've stuck with a sixty-six page doc speaks to a level of contempt for their customers that would not look out of place in 16th century Spain.